FAQ?

How to order?

  • Customer can select the items from our website product list, then make inquiry by contacting our email or whatsapp number
  • For more products view, we will sent to you product catalogue and price list
  • Pick the items you most interested to buying included qty order
  • We will revert back to you with sales contract showing all the items that you’ve been selected included term and condition of the orders
  • Customer made down payment to our official bank account
  • Order start for production at the same day of received funds in our bank account

Are you able to customize the order?

  • Custom order for project are available
  • You can submit the drawing or picture reference, size and specification to our email
  • Price quotation will be sent to you within 24 hours working days

Pricing and order terms?

  • All the price quoted in FOB Semarang port – Indonesia
  • Price is excluded sea transportation to destination port
  • Price is accordance to the term of condition agreed by both parties
  • Minimum order are 1x20ft container mix items
  • Price included local transportation from warehouse to Semarang port, loading at warehouse and export documents

Delivery Time?

  • Time of production is 60 days after receiving deposit in our bank account
  • Production of custom designs might be different time frame with our regular items
  • Updated progress order will be informed weekly with pictures

Payment Terms?

  • Telegraphic Transfer (T/T)
  • Deposit 50% are required to start the order
  • Balance payment 50% should be made after the goods ready for shipment
  • Air shipment 50% deposit required, the balance payment should be paid before the goods left our warehouse
  • No cancellation are accepted after the order been confirmed

Sampling Terms?

  • All customer requesting samples would be charged for both in sample product cost and freight cost